Terms of Service

Last updated: August 10, 2026 · Version 1.0

1. Acceptance

These Terms govern the use of the Entrevo platform, operated by OmniSmart ("we"), available at app.entrevo.com.br. By creating a workspace, subscribing to a plan or using the platform, you confirm that you have read, understood and agree to these Terms and to the Privacy Policy. If you accept on behalf of a company, you confirm you have authority to bind it.

2. What the platform does

Entrevo conducts AI-assisted interviews, transcribes conversations, organizes evidence against criteria defined by the customer and presents that information to support human hiring decisions. It also provides scheduling, a video interview room, communication cadences and optional integrations.

3. Account and access

• You are responsible for the accuracy of registration data and for keeping your credentials confidential.
• Each team member must have their own access; accounts must not be shared.
• Notify suporte@entrevo.com.br immediately if you suspect unauthorized use.
• We may suspend access that threatens the security or stability of the service, informing the customer.

4. Plans, payment and cancellation

• Plans are monthly, charged in advance, with the limits published on the plans page inside the platform.
• Text interviews are unlimited. Voice interviews have a monthly allowance that resets each cycle and does not roll over; add-on packs, when purchased, do not expire and are consumed after the allowance.
• The second-stage video interview, with transcription and assessment, is included in paid plans with no quantity limit, subject to good-faith use consistent with the customer's candidate volume.
• We charge only for interviews that produced a usable assessment; conversations abandoned early are not charged.
• You may cancel at any time, effective at the end of the already-paid cycle, with no penalty. There is no pro-rata refund for a started period, unless required by law.
• Prices may change with at least 30 days' notice; a change never applies to an already-paid cycle.

5. Customer responsibilities

• Use the platform in accordance with applicable law, including employment and data protection law.
• Act as the controller of candidate data, defining purposes, criteria and retention period.
• Inform candidates about the use of artificial intelligence in the process and uphold their rights.
• Never use the platform to discriminate against candidates on any legally protected characteristic.
• Do not enter unnecessary sensitive data or unlawful, offensive or third-party content without authorization.
• Review assessments before deciding, understanding that they are decision support and may contain inaccuracies.

6. Acceptable use

You may not: attempt to bypass technical limits, security mechanisms or tenant isolation; reverse engineer the service; resell or sublicense it without authorization; use the platform for spam or harassment; upload malware; or extract data in bulk through automated means outside the provided interfaces.

7. Intellectual property and your data

• The Entrevo software, brand, design and methodology are ours and remain ours.
• The data you enter remains yours. We process it to provide the service, as described in the Privacy Policy.
• You may export your data at any time from the platform. After termination, we keep data available for 30 days for export and then delete or anonymize it.
• We may use aggregated, anonymized metrics that identify neither customers nor candidates to improve the product.

8. Artificial intelligence: limits we commit to

• Every score requires quotable evidence from the candidate's own words; without it, the criterion is recorded as a gap.
• The platform is instructed never to infer protected characteristics or treat them as criteria.
• Third-party models are used in processing mode, with content excluded from their training.
• Candidates may request human review of automated assessments.
• Even so, models can make mistakes. Assessments are decision support, not absolute truth, and must be reviewed by people.

9. Availability and support

We work to keep the service continuously available, with daily backups and monitoring. Downtime may occur due to scheduled maintenance, third-party failure or force majeure. Plans with a specific SLA follow the conditions of their own agreement. Support is provided at suporte@entrevo.com.br on business days.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any cause is limited to the amount paid by the customer in the 12 months preceding the event. We are not liable for lost profits, lost business opportunity, indirect damages, or for hiring decisions made by the customer. Nothing in these Terms limits liability that cannot be limited by law.

11. Suspension and termination

We may suspend or terminate access in case of breach of these Terms, non-payment, or use that threatens third parties or platform security, with prior notice whenever possible. You may terminate your account at any time within the platform.

12. Changes

We may change these Terms to reflect changes in the service or in the law. Material changes are communicated by email or inside the platform at least 30 days in advance. Continued use after they take effect constitutes acceptance.

13. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil. For consumers, the venue is the customer's domicile; for business-to-business relationships, the venue is OmniSmart's principal place of business, waiving any other.

14. Contact

• Sales and general: contato@entrevo.com.br
• Support: suporte@entrevo.com.br
• Privacy: privacidade@entrevo.com.br